Customer Loyality Analysis of Jamu Gendong in Surakarta

Purwantini, Veronica Titi and Susanti, Nani Irma and Rahayu, Saptani (2015) Customer Loyality Analysis of Jamu Gendong in Surakarta. Customer Loyality Analysis of Jamu Gendong in Surakarta, 7 (2). pp. 19-29. ISSN 2222-2839

Text CUSTOMER LOYALITY ANALYSIS OF JAMU GENDONG IN SURAKARTA.pdf Download (3MB)

Abstract

The purpose of this study was to obtain empirical evidence of the influential significance of Marketing Mix consisting of Product, Price, Place and Promotion of the “jamu gendong” Customer Loyalty in Surakarta. The sample in this study is customers in Surakarta which consists of 5 districts namely Laweyan, Banjarsari, Pasar Kliwon, Serengan, Jebres with the total of 100 research respondents. Mechanical Sampling is Purposive Random Sampling method. Data analysis technique consists of testing instrument (validity and reliability), Testing Classical assumptions and hypothesis testing (Regression Test, t test, F test and test R2). Research proves that partially Promotions, Products carrying affect customer loyalty “Jamu gendong” in Surakarta (positive, significant), the price affects customer loyalty to “Jamu gendong” but significantly negative, while Place does not have significant negative effect on customer loyalty to “Jamu gendong” in Surakarta. Simultaneously all the independent variables are product, price, place and promotion significant effect. The test results indicate that the variable R2 Product, Price, Place and Promotion able to explain 31.9% of “Jamu Gendong”Customer Loyalty variables Keywords: Product, Price, Place, Promotion, Jamu gendong,Customer Loyalty

Item Type:	Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	Veronica Titi Purwantini
Date Deposited:	04 Aug 2021 06:01
Last Modified:	04 Aug 2021 06:01
URI:	http://repository.undha.ac.id/id/eprint/1208

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